POLICIES | Graphics By Leeigh

Clear guidelines to ensure a smooth and seamless experience from start to finish.

Before we begin, please review the policies below. They outline everything you need to know about turnaround times, payments, revisions, and more.

Please Read The Following Policies BEFORE Booking Your Graphics

Terms & Conditions

Effective: September 2025

Before booking a service or working with Graphics by Leeigh (GBL), please read through the following terms carefully. These policies ensure a smooth, respectful, and efficient experience for both parties.

By submitting payment or initiating a project, you agree to abide by these terms in full.

All payments must be submitted through the official GBL payment links. No third-party or unofficial payment methods are accepted unless otherwise stated.
A non-refundable deposit is required to secure your project. No work will begin until this deposit is received.
Projects priced under $300 must be paid in full. For larger projects $500+, a 50% deposit is due upfront, with the remaining balance due before final files are delivered.
Final payment is due upon project completion. Projects left unpaid after this period will be canceled and no files will be released.
All sales are final. No refunds will be given.
Payments cannot be transferred to other services, projects, or clients under any circumstance.

Communication is handled via email or text. You are welcome to reach out using either method for updates or questions.
All design drafts and final files will be sent through email only.
A design form will be sent after booking. It must be completed within 2–3 business days to keep your spot in line.
If there is no communication for 10 consecutive days, the project will be marked inactive and forfeited—no refunds will be provided.
To resume a canceled or forfeited project, a $75 reinstatement fee must be paid, along with any remaining balance.
Projects inactive for 30+ days will require a restart fee of 10–25% of the original service price.
Ghosting & Walking Away: If a client decides to walk away from a project mid-way (after work has already begun), all payments made remain non-refundable. The project will be closed, and no files will be released. Rebooking requires starting a new contract and payment.

Initial drafts will be sent to you via email for review. These previews are for review only and cannot be shared or used until the project is finalized and paid in full.
Each project includes up to 3 minor revisions (adjustments to text, colors, or layout). After that, extra revision rounds are billed at $15 each.
Major revisions or a full redesign will require additional charges.
Feedback is expected within 48 hours of receiving drafts to keep your project on schedule.

After booking, you must submit all project information (content, pictures, wording, etc.) within 24–48 hours of paying your deposit. Failure to do so will result in a $25 late fee and may delay your turnaround time.
Typical turnaround time is 3–5 business days for most design services (logos, flyers, business cards, etc.).
For larger-scale projects such as websites, full brand kits, or product catalogs, turnaround time is 14–21 business days.
These timelines may shift based on your response time. Delays in providing feedback, forms, or approvals will extend the project.
GBL operates as a solo design studio, so while I strive for promptness, life and tech delays may occasionally affect delivery.

Once final payment is received and your project is approved, you’ll receive all agreed-upon final files via email.
Please review everything thoroughly at this stage. Any edits requested after approval will incur a revision fee.
You may use the final design for personal or business use but may not resell, alter, or claim the work as your own.
Drafts, mockups, and unused concepts remain the intellectual property of Graphics by Leeigh and may not be reused or shared without written consent.

After we've discussed your service, please provide your full name and phone number. An invoice will be sent to you via text message with a link to complete your payment.
You must complete your payment within 24 hours of receiving the invoice. If the payment is not made within this time frame, the invoice will be automatically canceled.
Clients with multiple canceled invoices will be blocked from booking future services.
Once your payment is received, you will receive a confirmation email with the necessary information to begin your project.
If you have any questions about your invoice or payment options, feel free to reach out!

By booking a service, you confirm your agreement to these terms. These policies exist to protect your experience as a client and ensure a professional, productive working relationship.

Questions? Reach out anytime: kyra@graphicsbyleeigh.com